Recruiting, Selecting, Retaining Staff

Recruiting, Selecting and Retaining Staff is a one day program for Australian Public Service agencies. It can be adapted for other agencies and organisations, including as a Selection Interview Training Program.

DVD-based program shows panels how to interview

Conducting selection interviews is a highly skilled exercise. You may be loosing staff or making poor choices because selection panels do not understand how to use an interview to gain useful evidence from applicants.

Specially designed to support these programs, Dr Villiers now offers DVD-based material to show selection panels what a professional interview looks and sounds like.

Using a case study based on the public service, a selection panel interviews two applicants. One is Roger Koudbee, a mature-age applicant with plenty of experience. The other is Gillian Ready, a Generation Y applicant with less experience but a more confident approach. Yet the result is not clear cut for the panel. The panel chair is interviewed prior to the interviews to show some of the thinking and work involved. Part of the post-interview assessment discussion provides panels with insight into how applicants' evidence is linked to pre-planning to give a transparent, professional result.

This case study demonstrates for panels:

• how to conduct a structured interview
• how to apply quality questions that are linked to job specifications
• how to use assessment standards to assess evidence from applicants
• how to use questioning skills

Program structure

This program is structured around four modules which can be modified to meet in-house needs:

Module 1: The recruitment and selection framework for the APS.

Module 2: Project management: Four key stages - define, attract, select, retain

Module 3: 15 Key factors that make a difference

Define

1. Know what you are looking for: crafting selection criteria, linking duties, selection criteria and outcomes
2. Consider all selection options: includes an exercise in matching capabilities to selection options
3. The interview: understanding what a designed, structured interview entails
4. Prepare and test interview questions: includes an exercise on crafting and assessing questions

Attract

5. Know what is attractive about your agency
6. Think about the methods for attracting applicants: includes a viewing of a range of job advertisements
7. Prepare a comprehensive applicant’s package
8. The Contact Officer

Select

9. Shortlisting applicants: includes a shortlisting exercise that highlights the potential for different interpretations of suitability
10. Preparing for interviews
11. Analysing interviewee behaviour: includes observation of an interview
12. Talking to referees: suggests taking a structured approach to interviewing referees
13. Assessing and reporting
14. Giving useful feedback
15. Retention: including induction of all successful applicants

Module 4: Outcome planning: developing an action plan to apply learnings

Contact us to discuss how this program will meet your needs.